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Housing Ombudsman Service

Our mission is ‘impartial dispute resolution in rented housing.’ We carry out three types of activity to achieve this:

We resolve the individual complaints that come to us using our dispute resolution principles. We use those principles to work with landlords, tenants and designated persons to resolve complaints effectively themselves.

We identify and investigate cases of systemic service failure.
We encourage landlords and designated persons to learn from their experience of complaints and to improve the services they provide.

We follow our dispute resolution principles in all our dealings with landlords, tenants and designated persons at any stage of the dispute resolution process.

The principles are:

Be fair – follow fair processes and treat people fairly
Put things right
Learn from outcomes

81 Aldwych, London, WC2B 4HN
Umbrella org:
Housing Ombudsman Service
Area serviced:
0300 111 3000
020 7831 1942
Opening times:
09:15am - 5:15pm Monday to Friday
Who is it for:
Anyone experiencing problems as a tenant or landlord
How to apply:
Via the website
Last updated:

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